PLAYER SUPPORT
Give your players the ultimate gaming experience with our player support services. We guarantee your players will receive unparalleled care and support for any issues they may encounter. Let Definite Studios handle all the technicalities so your players can focus on having fun!
CUSTOMER SUPPORT
Our customer support services include assisting players through email, web tickets, and live chat. Definite Studios’ knowledgeable customer support agents can assist players with any issue, including account management, billing issues, and even technical problems.
GAME MODERATION
Our Game Moderation services include in-game monitoring and maintenance support. Definite Studios will be responsible for enforcing the game’s rules and regulations, preventing abuse and harassment, and ensuring fair play.
COMMUNITY
MANAGEMENT
Definite Studios’ community managers are responsible for moderating online forums, social media platforms, and other community engagement tools. By building and maintaining an active community, our community managers will also be able to engage meaningfully with your players, resolve conflict, and gather feedback on your behalf.
WHAT SETS US APART
ONE-STOP SHOP SERVICE
Definite Studios is the one-stop shop for all your gaming solutions. From art production to game development, we've helped many games succeed. Now that we offer player support, we can be with you from production to live operations!
CUSTOMIZED FOR YOUR NEEDS
We curate our service packages based on the needs of your game and player base. We have a wide range of skills and services and have worked with clients all across the globe—we guarantee we can design the perfect package for you!
SYSTEMATIC AND ORGANIZED
We understand the importance of doing things on time, so we’ve designed a strategic process flow to streamline the player support system. We provide regular reports to keep you updated on game insights, statistics, and community news, allowing you to understand your players better!
